FAQ for charging in the UK

If you charge at this charge point with Pay-As-You-Go (PAYG) via the qr code, the payment is via credit card or Apple Pay / Google Pay. After you have agreed to the tariff for charging, you will be prompted to enter your credit card details or to authorize Apple Pay / Google Pay. As soon as this is finished, charging can start and continues as long as you are plugged into the socket. When using our charge points through an e-mobility service provider by using an RFID card or mobile app, the respective costs are indicated in your mobility app.

Costs for charging can vary from charge point to charge point. You can learn more about costs on our pricing page. 

If you charge via Direct Access, precise information about the respective costs are provided on the mobile site before entering your payment details. Please read through the tariff information carefully before you agree to the respective tariff. If you charge via RFID, the respective costs are provided in the Mobility App of your E-Mobility Service Provider (EMSP), such as Shell Recharge.

As soon as you start charging, your bank pre-authorises (reserves) £25 to ensure it’s available for you to pay with. If you have mobile banking, you may see this amount pop up. When you finish charging, we tell your bank the real amount you spent, they deduct it, and arrange to unreserve the pre-authorised amount. This process can take a few minutes to a few days depending on who you bank with.

You can see the maximum charging current of the respective charging point on the mobile website before you start the PAYG charging process or in your E-Mobility App (such as Shell Recharge).

All ubitricity charge points are installed according to local health and safety standards. Our lamppost charge points are installed near the edge of the kerb meaning that the traditional trip hazard of trailing cables is reduced. Additionally, we encourage users to ensure their cable is tucked away during charging, to further reduce trip hazards to pedestrians.

If you have a question, or run into any problems, please contact us at 0800 024 6279 or support@ubitricity.co.uk. Let us know the charge point ID and the model of your car and we’ll investigate.

All public EV charge points must be procured and installed by your local authority. However, we can support you and forward to your request. Fill out the form on our website for free and we’ll pass it onto the relevant local authority. Please note that using this form does not guarantee a charge point placement.

Smart Charging schedules your charging session to begin during  ubitricity’s off peak hours (midnight-7am). The off-peak hours are priced at a cheaper rate, saving you money on your charging session.

Currently drivers who charge at home already have the option to smart charge and access cheaper tariffs, with launch of ubitricity Smart Charging we are hoping to bring a similar advantage to people don’t always have access to a home charger.

You can learn more about Smart charging here. 

We’ll lock your cable in place once you’ve selected our Smart Charging option. We won’t send any power to your car until the peak period ends. At the end of the charge, just unlock your cable as normal.

On our lamppost and bollard charge points, he LED light will turn green to show that your session has started – we just won’t send any power to your car until the peak period ends. Depending on what type of car you have, you may see a different message in your car app.

On ubitricity lamppost and bollard charge points, the LED light on the charge point will turn green to show that your session has started.

When using PAYG,  you have to unplug the charging cable from the vehicle to release the cable and stop the charging session. It is very important to unplug the cable from your vehicle first before unplugging from the charge point. The charged electricity is billed to your credit card. You will receive a separate invoice via email.

Please write us an email at support@ubitricity.co.uk or  call +44 800 024 6279 (available 24/7) to report the issue.

Please ensure your cable is plugged in properly.

Please unplug your cable and start the process again. Once you have entered your payment details please wait for a connection between the car and the charge point to be established. Once a mobile connection has been successfully established, the button at the bottom of the payment page will be visible, and you need to click it to start charging.

Some EV models require a different plug-in sequence for our charge point to connect to the vehicle successfully. Please try again using the following sequence:

Step 1: Unplug the cable from the charge point.

Step 2: Scan the QR code

Step 3: Connect your cable to the charge point.

Step 4: Allow the charging event to start. Follow the on-screen instructions to activate the charge session. Once on-line connection has been automatically established by the charge point you will be able to enter your payment details (or select a payment card previously stored on you Smart Phone). Continue to follow the instruction to commence your charge session.

Step 5: Once charging has started plug your cable into the car.

Try to plug in the cable a little tighter into the charge point, then unplug again. If it’s impossible to remove your cable, please contact our support team. Do not try to remove the cable by force! This could cause damage to the cable.

1. Your car may already have a fully charged battery, please check your battery level.
2. This could be due to a faulty charge point, please check for the correct LED colour during the connection process (BLUE when the socket is available to use, then ORANGE when the cable is plugged in but the charge event has not started, then GREEN when charging).
3. You may not be plugged in correctly, please unplug your cable and reconnect the cable correctly.
4. There may be a local power outage.

If the solutions above, do not work please call our customer service team on call who will be happy to help.

Due to technical issues in the distribution grids, the electric current can be interrupted from time to time. Normally, this shouldn’t be a problem as the pauses in supply are very short. But even if there should be a longer shortage of electricity, there’s no need to worry: You only pay for the electricity you have actually charged.

In this case, a subsequent data transaction enables charging by using an expiring certificate that actualizes itself when reconnecting online.

The security of your data is very important to us. Payments are handled by a secure third-party payment provider and are compliant with the usual online banking standards.

Please make sure that the URL in your browser starts with mysimplesocket. This will help you to avoid fraud attempts through QR codes that are stuck over.