Support for ubitricity-operated charging stations
Do you need help while charging with us? Our customer service team are are here to support you. Find a list of our FAQs here.
The following customer support details are only valid for ubitricity-operated charging stations. Please always use the customer service details stated on the charge point you’re charging at. For other Shell Recharge charging stations, see customer service details here.
Customer Service
United Kingdom (UK)
Calls are free from your UK landline and mobile.
0800 024 6279
support@ubitricity.co.uk
(available 24/7)
Please note: If you are calling from outside the UK, please add +44 before the number above.
Customer Service
Netherlands
Calls are free from your Dutch landline and mobile.
08000 240 440
support.nl@ubitricity.com
(available 24/7)
Please note: If you are calling from outside the Netherlands, please add +31 before the number above.
Customer Service
Germany
Calls are free from your German landline and mobile.
0800 300 4 500
charge@ubitricity.com
(available 24/7)
Please note: If you are calling from outside Germany, please add +49 before the number above.
Customer Service
France
Calls are free from your French landline and mobile.
0800 941 740
support.fr@ubitricity.com
(available 24/7)
Please note: If you are calling from outside France, please add +33 before the number above.
Please note
This page is specially dedicated to EV drivers for charging at ubitricity-operated charging stations.
If you are a representative of a city/local authority or a journalist, please switch to our local authority portal.
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