Important Notice: SureCharge joins the ubitricity network
As of February 2nd, ubitricity, a wholly owned subsidiary of Shell and the UK’s largest public EV charging operator, has acquired and begun integrating FM Conway’s SureCharge public EV charge points into the ubitricity Shell Recharge Network.
What does this mean for SureCharge users?
All SureCharge charge points will join our existing network of 11,500+ charge points. Between January – March 2026 all charge points will be rebranded to Shell Recharge.
- Same locations, new brand: All SureCharge points will soon operate under the ubitricity Shell Recharge brand.
- Smart charging technology: Enjoy access to our Smart Charging technology that helps you to easily skip peak prices and save money on your charge.
- Easy Access: our network is available on all commonly used roaming apps, including the Shell app.
How to charge
Charging with ubitricity is simple, drivers have two options to charge.
1. Pay‑As‑You‑Go. Simply scan the QR code located above the charge point with your mobile device, or head to our Pay-As-You-Go Map, select the charge point you would like to charge at and follow the on‑screen instructions.
2. e‑mobility apps—ubitricity is available on all popular e-mobility apps, different tariffs may apply.
Option 1
Scan the QR code for Pay-As-You-Go charging
Option 2
Roaming apps
Pay-As-You-Go
Step 1 – Starting
Plug the charging cable into the charge point and then into the vehicle.
Step 2
Scan the QR code on the charge point, or open our Pay-As-You-Go Map, select the charge point you would like to charge at with your mobile device and follow the instructions.
Step 3
Once you have confirmed you payment details charging will start. The pay-as-you-go page mobile webpage will display your charging status.
Step 4 – Stopping
End your charge by selecting “Stop charging” on the Pay-as-you-go webpage
Need help charging?
If you have any issues starting or completing your charge please contact our customer service team (available 24/7) by calling 0800 024 6297 or emailing support@ubitricity.co.uk
FAQs
Will I still be able to use the SureCharge app?
The SureCharge app will remain available until the rebranding of the SureCharge network is fully completed. We expect the app to be retired by the end of March 2026.
Will pricing change?
The cost of using these EV charge points will remain the same as the current SureCharge app pricing. Prices will continue to follow our standard tariff updates, with the next planned adjustment in April 2026.
Pre-authorisation fees: When you begin a charging session, your bank places a £40 pre‑authorisation hold to confirm funds are available. This usually appears in your account as a pending transaction.
Once your charging session ends, we immediately notify your bank of the final amount and release the pre‑authorisation hold. While this release is instant on our side, your bank may take additional time to update your account balance.
Do I need to download a new app to use these charge points?
You do not need to download an app to charge with ubitricity. You can start a new charging session by either:
- Scanning the QR code on the side of the charge point which will bring up a new charging session
- Going to our Pay-As-You-Go Map, selecting the charge point you would like to charge at and starting a new charging session.
Our network is also available on all commonly used roaming apps including the Shell app
Can I still charge using my RFID card?
After the network migration, RFID cards will no longer work on these charge points. You’ll be able to start a new charging session using one of the following methods:
- Scan the QR code on the side of the charge point to instantly open a new charging session.
- Going to our Pay-As-You-Go Map, selecting the charge point you would like to charge at and starting a new charging session.
You can also access our network through all major roaming apps, including the Shell app.
I have an issue, who do I contact for support?
From February 2nd 2026, all customer support will be handled by ubitricity. Our support lines are available 24/7, simply call 0800 024 6279 or email support@ubitricity.co.uk. Calls are free from your UK landline and mobile.
Can't find what you are looking for? Get in touch!
If you have a question that is not listed in our FAQs please feel free to send us an email to support@ubitricity.co.uk