To settle legal disputes according to § 111 a EnWG, you can request an arbitration procedure with the arbitration body for energy (Schlichtungsstelle Energie). A prerequisite for this request is that you have beforehand called upon our company and no solution was found to satisfy both parties. The company is obliged to participate in the arbitration procedure initiated by the Schlichtungsstelle Energie.

Schlichtungsstelle Energie e. V.
Friedrichstraße 133
10117 Berlin
Tel.: + 49 30 / 2757240 – 0